Refund and Returns Policy

Zoomie Returns & Refund Policy

At Zoomie, we want you to love what you receive.

In addition to your rights under the New Zealand Consumer Guarantees Act, we offer a 14-day return policy for change-of-mind purchases.

1. Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, unsafe, or significantly different from the product description, you are entitled to a repair, replacement, or refund in accordance with the Consumer Guarantees Act 1993.

Please contact us within 7 days of receiving your order with:

your order number
photos of the issue
a short description of the problem

If the issue is confirmed, Zoomie will cover all return shipping or arrange collection where appropriate.

2. Change-of-Mind Returns

If you simply changed your mind, you may return your item within 14 days of delivery, provided that:

the item is unused
it is in original packaging
tags and accessories are included
it is in resalable condition

Customers are responsible for return shipping costs for change-of-mind returns.

3. Non-Returnable Items

The following items cannot be returned unless faulty:

clearance or final sale items
personalised products
hygiene-sensitive items
opened consumables
gift cards

4. Refund Processing

Once your return is received and inspected, refunds will be processed to your original payment method within 3–5 business days.

Shipping fees are non-refundable unless the return is due to our error or a faulty product.

5. How to Start a Return

Please email our support team at:

nzzoomie@gmail.com

Include your:

full name
order number
reason for return
photos (if faulty)